tinh — support

Support

❯ Two ways to reach us · no phone line

Questions, bugs, or anything else. A real person reads every message.

Emailreply within 2 business days
info@tinh.io →

We reply within two business days, usually sooner. If you are reporting a bug, tell us your device, your OS version, and the app version from Settings, About.

01

Contact

There are two ways to reach us:

  • Email. info@tinh.io for anything: bugs, purchase problems, feature requests, privacy questions, or account and data deletion requests.
  • In the app. Open Settings, then Send Feedback. This attaches your app and OS version automatically so you do not have to look them up.

We do not have a phone line. tinh is a small operation, and email gets you a considered answer from the person who wrote the code.

02

Getting started

tinh turns plain language into structured data. You write or speak an entry the way you would say it out loud, and the app pulls out the food, exercise, supplements, sleep, and everything else on its own.

❯two eggs and coffee, then a 30 minute run
— no fields, no menus
  • Just write. "two eggs and coffee, then a 30 minute run" is a valid entry. There are no fields to fill in and no menus to hunt through.
  • Correct anything that lands wrong. Tap an item to fix its category, name, time, or amount. tinh remembers the correction and applies it next time.
  • Give it a couple of weeks. Correlations and insights need history before they say anything useful. Early on the app is mostly a log book.
03

Purchases and refunds

What does tinh cost?

tinh is a one-time purchase of $34.99 with a 14 day free trial. There is no subscription. Buying it once unlocks the app on both iPhone and Mac, because they ship as a single universal purchase.

I paid but the app still asks me to buy it

Open the purchase screen and choose Restore Purchases. Make sure you are signed in to the App Store with the same Apple Account you bought it with. If that does not work, email us and include the date of purchase.

I have an offer code

On iPhone, open the purchase screen and tap Redeem Code. On Mac, the same screen has a Redeem Code button that opens the App Store to the redemption page. You can also redeem a code directly in the App Store app under your account.

Refunds

Apple handles all billing, so refunds go through Apple, not through us. Request one at reportaproblem.apple.com. If something about the app pushed you to ask for a refund, we would genuinely like to hear why. Email us.

04

Your data

✈ works in airplane mode

Where is my data stored?

On your device, and nowhere else. Entries, extracted health data, corrections, and analysis results are stored locally. We cannot see your entries, and there is no account to sign in to. See the Privacy Policy for the full detail.

How do I back up or export?

Settings has an export option that writes your data out in an open format you can keep. Because everything is local, a device backup through iCloud Backup or Time Machine also covers your tinh data.

How do I move data between my iPhone and my Mac?

tinh syncs over your local network in a session you start yourself. Open sync on both devices at the same time, on the same network, and they transfer directly to each other. Nothing passes through our servers, which also means there is no background sync happening without you.

How do I delete everything?

Settings has a Delete All My Data option. Deleting the app also removes everything stored on that device. If you signed up for the beta or the newsletter on this website and want that record deleted, email us and we will remove it within 30 days.

05

Troubleshooting

The app is slow the first time I open it

On a fresh install tinh prepares its language models before the first entry can be processed. This happens once. If the app stays unresponsive for more than a minute or two, force quit it and reopen. If it happens again, email us with your device model.

Something was categorized wrong

Correct it in place, and the correction sticks for future entries. If a particular word is consistently wrong even after correcting it, that is a bug worth reporting. Send us the exact sentence.

Voice dictation is not working

Check that tinh has microphone and speech recognition permission in your system settings. Dictation is processed on device by Apple's speech recognition, so it also needs the relevant language installed.

Apple Health data is not showing up

Health access is opt-in and granular. Open the Health app, go to Sharing, then Apps, choose tinh, and confirm the categories you meant to allow are switched on. tinh only reads from Health and never writes to it.

06

Accessibility

tinh supports Dynamic Type, VoiceOver, and both light and dark appearance. If you hit something that does not work with the assistive technology you rely on, tell us. Those reports get priority.